Untitled Document

Useful Information
Please click on a question or scroll through the pages.

Click here to view Terms & Conditions
Click here to view our Privacy Policy

What is Newspaper?
Click Help for Toolbar instructions:
What are the advantages of subscribing to Newspaper?
Do I need additional equipment to access Newspaper?
Do I need specialist software to access Newspaper?
Do I need broadband to access Newspaper?
Can I access Newspaper overseas?
Can I read Newspaper without being on the Internet?
Can I buy Newspaper each week?
How do I apply for a subscription of Newspaper?
I do not have a credit or debit card – can I pay by cheque?
Are my credit card details safe and secure?
Can I pay for Newspaper as a gift for a friend?
Can I take out a number of subscriptions for my company?
Can I have a receipt for my subscription payment?
Can I stop and restart my subscription to Newspaper?
How do I cancel my subscription?
Can I get a refund for the remaining term of my Cancelled subscription?
What happens when my subscription to Newspaper expires?
Can I change my email address during my subscription period?
Can I change my Login Password during my subscription period?
When will I be able to access Newspaper Back Copies?

Forgotten password?
If you have forgotten your password: Click here.

I have not received my Newspaper subscription notification?
Have you entered the correct email address on the subscription form?
Your company may be blocking our communication to you as Spam?
Your service provider may be blocking our communication to you as junk email?
Let us know by sending an email to: digitalsubscriptions@ethnicmedia.co.uk

Note: It is advisable to obtain your employer’s permission before using their company email to download as the files may be treated as Spam and may not be downloadable.

Can I send my Newspaper login details to friend?
The Newspaper subscription allows one user only per subscription.
Our system will automatically detect and debar password abusers.
We recommend using our Send To A Friend service for a Free Demo

Are my personal details secure with Newspaper?
Yes, this information will only be used, from time to time, by Ethnic Media Group to inform users by newsletters of our new digital services and publications.

How can I cancel Newspaper newsletters?
There is an UNSUBSCRIBE address at the bottom of every email we send out which you can use to Unsubscribe.

Questions & Answers:

What is Newspaper?
Newspaper contains exactly the same content and appearance as the print edition of New Nation weekly newspaper. However, Newspaper is excellent value; convenient; cleaner; environmentally friendlier; searchable; downloadable; printable; contains live links and is very easy to navigate - just click the contents button, scroll to the preferred article, click and you will be placed on the page.

Click Help for Toolbar instructions:
Some useful toolbar features:
Click to enlarge the page and click again to change the cursor into a HAND, by continuing to hold the cursor down you can move the newspaper around on the screen.
Search will find any word and highlight it on the page.
Content pages provide easy location of articles.
Download to your desktop lets you read your copy whenever you decide.

What are the advantages of subscribing to Newspaper?

Subscribers receive Newspaper one-day earlier in UK.

Subscribers overseas receive Newspaper at least one week earlier than by postal services.

Simply scroll Newspaper content pages and click for fast navigation.

Newspaper is searchable, with the found search word (s) being highlighted.

It is easy to navigate, zoom in or out of the pages and scroll around the pages.

Newspaper can be viewed as single pages or double page spreads.

Newspaper is cleaner, convenient and environmentally friendly.

Newspaper contains live links to many services.

Newspaper pages are downloadable to laptops, PC, Macs, PDA, CD or DVD.

(Downloaded editions are viewed by scrolling one page at a time).

Newspaper can be copied to your desktop for future reference.

Newspaper pages can be printed.

Do I need additional equipment to access Newspaper?
No, Newspaper will operate on PC’s and Macs.

Do I need specialist software to access Newspaper?
No, there is no specialist software required.

Do I need broadband to access Newspaper?
Newspaper works best with broadband.
It takes longer to download Newspaper with a dialup connection.

Can I access Newspaper overseas?
Yes, you can access Newspaper anywhere in the world where you have access to the Internet and your password.

Can I read Newspaper without being on the Internet?
To fully utilise Newspaper service and its powerful toolbar facilities subscribers should stay connected to the Internet.
However, if Newspaper is downloaded to a desktop or CD it can be read without an Internet connection.

Can I buy Newspaper each week?
Yes, however you will save time and money if you to take a three or six-month subscription and there are Free Issues included in these subscription offers.
You can pay using one of the following credit/debit cards:
Visa, MasterCard, Switch or Delta

How do I apply for a subscription of Newspaper?
1. Click BUY NOW on the Newspaper homepage.
2. Complete the details requested including repeating your email and selecting a login password.
3. Keep a record or printout of the completed registration form.
4. When Worldpay has processed your payment you will receive a Thank You on screen
5. An email will also be sent to you with a live LINK to Newspaper.
6. Enter your Email and Login Password to access Newspaper.

I do not have a credit or debit card – can I pay by cheque?
Yes, for full details contact our subscriptions department: Tel: 020 7650 2000.

Is my credit card details safe and secure?
Yes, we take online security very serious. Newspaper uses *Worldpay one of the most secure online credit card transaction companies.
(* Worldpay is a secure online payment system).

Can I pay for Newspaper as a gift for a friend?
Yes, you can pay online and supply the additional email address and Login password, which we will send to your friend.
Each Newspaper subscription is restricted to single user access only.

Can I take out a number of subscriptions for my company?
Yes, but you must apply direct to Newspaper Subscriptions.
We offer a range of special deals that include all Ethnic Media Group publications.

Can I have a receipt for my subscription payment?
Yes, send your Email and Login Password details with your name and postal address with a request for a Receipt to: digitalsubscriptions@ethnicmedia.co.uk

Can I stop and restart my subscription to Newspaper?
Yes

How do I cancel my subscription?
Send an email request to cancel your subscription to:
digitalsubscriptions@ethnicmedia.co.uk

Can I get a refund for the remaining term of my Cancelled subscription?
YES. Refunds will be made at the Weekly Rate for the remaining weeks of the cancelled subscription period - LESS any free issues or discounts we offered you.

What happens when my subscription to Newspaper expires?
We will send email reminders before your subscription expires.

Can I change my email address during my subscription period?
Yes, simply send your old Email address and Login Password with your NEW EMAIL address to: digitalsubscriptions@ethnicmedia.co.uk

Can I change my Login Password during my subscription period?
Yes, simply send your Email address and Login Password with your request for a NEW login password to: digitalsubscriptions@ethnicmedia.co.uk

When will I be able to access Newspaper Back Copies?
The Newspaper Back Copies service will go Live in early 2006.

Ethnic Media Group:
Email enquiries: webmaster@ethnicmedia.co.uk
Website: http://www.ethnicmedia.co.uk

Tel: 00 44 020 7650 2000 (Digital Subscriptions Department)
Email: digitalsubscriptions@ethnicmedia.co.uk

Address:

Digital Subscription Department
Ethnic Media Group
Whitechapel Technology Centre
Unit 2.01
65 Whitechapel Road
London. E1 1DU
UK